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Quality Policy

The Spectra Trust

An established and singularly dependable name in identity solutions, Spectra has been proving its expertise since 1999. Our immensely refined time tested products and support policies enable us to serve a multitude of clientele.

Our support team, values your time and ensures all your queries are answered at the very moment. Backed by a technically sound support network our representatives are patient listeners.

So, feel free to get in touch with us via phone, e-mail or request a call back.

The Benchmarking Approach

Keeping the end-user in mind, Spectra uses a set of criteria to continuously develop, refine and enhance the performance of its products, solutions and services. Every problem is broken down and rated on a ‘severity-band’ to decide what course of action is best suited for it.

Frequent research for product and solution improvisation

Comparisons of findings at the grass root level

Identify problem areas and priority tackling

Avoid re-occurrence of errors via elaborate study

Mix of manual and auto troubleshoot procedures to eliminate routine errors

It’s Easy with Spectra

Our experts at Spectra work extensively to make sure your queries are answered on time and with utmost accuracy. Our primary goal has always been to provide accessible and responsive offerings to organizations of every shape or size.

Easy & quick access to our services & information.

Cater to a range of client requirements

Insightful information available on key topics

Step-by-step guidance to all customer queries

Offering right information to help you take informed decisions

Direct you to the right source of help in case of further assistance

An ‘Involved Approach to

With us, you can always find your voice in our offerings and resolutions via a periodic, open feedback sharing exercise. Every team then quickly works on their respective feedback to further modify or enhance its processes.

Stipulate an appropriate response in the best possible time-frame

Connect you with the right expert to get to the bottom of the problem

Multiple ways to easily register your concern, query, suggestion or appreciation

Issue regular updates of the course of action being followed

Gather periodic feedback to improve our systems and processes

Our laser-focus on aligning ourselves to quality-rich processes has constantly driven us to develop tailor-made solutions. Our quality principles are further refined with effectively communicating consumer-centric approaches. The result – consistent value-offerings for clients with varied needs.

Our quality policy demonstrate our commitment and focus on what is important to us as an organization – achieving customer satisfaction; and it prescribes the method by which we accomplish this: by continually improving processes, products and services to ensure they consistently meet or exceed requirements.

Spectra’s quality policy statement acts as a compass in providing the direction and a framework for establishing key corporate-performance measures and related improvement objectives.